Frontline Support Specialist

About the role

We are looking for a Support Specialist to join our mission to create a #CyberFit future and protect all data, applications, and systems across any environment. As the Frontline Support Specialist, you will be responsible for working with customers to answer technical questions via email, phone and chat.

What you'll do

• Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for clients
• Provide timely & accurate status updates to customers and relevant internal stakeholders
• Track customer issues using a ticketing system to ensure quick resolution and proper follow-up and documentation
• Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system
• Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions

What you need

• 3–6 yrs of experience
• Customer service
• Ticketing tools
• Communication
• Any graduate