Fulfilment Associate

About the role

We’re looking for a Fulfillment Associate to support the end-to-end processing of visa applications and ensure every case moves smoothly from submission to outcome. You’ll work closely with customers, internal teams, consulates and embassies to verify documents, manage application progress and resolve issues quickly.

What you'll do

• Guide customers through the visa process by clearly explaining requirements, documentation and next steps
• Review and verify visa applications to ensure documents are accurate, complete and compliant with relevant guidelines
• Coordinate with consulates, embassies and internal teams to keep applications moving and resolve issues that could cause delays
• Track every application closely and proactively update customers on status, missing information or required action
• Deliver reliable, high-quality execution by protecting customer data, maintaining accuracy and ensuring a smooth experience from start to finish

What you need

• 1–4 yrs of experience
• Customer service
• Learning and development
• Any graduate