Functional Head-Customer Experience

About the role

To design and deliver a seamless, consistent, and differentiated customer experience across all digital and offline touchpoints, thereby improving customer satisfaction, retention Analyze end-to-end journeys (account opening, KYC, trading, fund transfers, support). Identify pain points and opportunities for simplification.

What you'll do

• Design and deliver a seamless, consistent, and differentiated customer experience across all digital and offline touchpoints, thereby improving customer satisfaction
• Analyze end-to-end journeys (account opening, KYC, trading, fund transfers, support). Identify pain points and opportunities for simplification
• Set up feedback mechanisms and convert insights into actionable improvements in products, processes, and policies
• Work with product, UX, and tech teams to simplify app/website navigation
• Ensure smooth onboarding (fast KYC, instant activation)

What you need

• 16–23 yrs of experience
• User flows
• CRM
• KYC
• Escalation handling
• Communication
• Any graduate