Functional Manager-Customer Service

About the role

Address customer grievances, including interacting with team members and customer wherever required to understand the issue and provide timely resolution. Ensure guidance to team pertaining to trading accounts, demat, transactions, settlements, and other brokerage-related services. Coordinate with internal teams (operations, compliance, IT, trading desk) to resolve client issues effectively.

What you'll do

• Manage team and assist them respond to client queries /complaints received via email in a professional and timely manner
• Ensure guidance to team pertaining to trading accounts, demat, transactions, settlements, and other brokerage-related services
• Coordinate with internal teams (operations, compliance, IT, trading desk) to resolve client issues effectively
• Identify customers’ needs, clarify information, research every issue and provide solutions or alternate options
• Ensure adherence to regulatory and company policies in all client communications

What you need

• 0.5–4 yrs of experience
• Customer service
• Communication
• Any graduate