GCP Trainer IRC300799

About the role

GCP Trainer IRC300799 at GlobalLogic. Engage with customers via email or chat or phone to diagnose, resolve their issues and track support queries.

What you'll do

• Engage with customers via email or chat or phone to diagnose, resolve their issues and track support queries
• Address customer-specific architectural design requirements, offering targeted solutions for specific products or product features
• Ensure speedy response and resolution times, consistently meeting or exceeding our Service Level Objectives (SLOs)
• Maintain exceptional customer satisfaction scores, adhering to high-quality standards in 90% of cases
• Utilize advanced troubleshooting tools and techniques to pinpoint the root cause of issues and provide customers with clear, comprehensive assessments

What you need

• 5–10 yrs of experience
• GCP
• Customer service
• LLMs
• B.Sc or B.Tech or B.E. or BCA