German Language Processor Lead (HRO + German)

About the role

Role SummaryWe are looking for an experienced German Language Processor Lead (HRO + German) with 8–10 years of experience in HR Shared Services to lead end-to-end Hire-to-Retire (H2R) operations for global clients.

What you'll do

• Responsible for leading German-language HR operations, managing complex employee lifecycle processes, driving service excellence, mentoring teams
• Ensure timely resolution of HR tickets while meeting SLA, TAT, and quality targets
• Act as the primary escalation point for complex HR cases and critical employee issues
• Provide guidance and support to HR Operations team members
• Coordinate with vendors, business stakeholders, and learning teams for training events and learning programs

What you need

• 8–10 yrs of experience
• Customer service
• HR operations
• Workday
• Learning and development
• Data privacy
• Compensation and benefits
• BBA

Good to have

• Six Sigma
• Performance management
• HRMS
• C
• Lean
• ServiceNow