Global Research Specialist

About the role

You will have the chance to develop and implement all aspects of customer experience research, including partnering with key stakeholders to frame problems, appropriately scope out and design the research outputs, analyze results, and present findings. Through a proprietary database and methodology, the CX Lab provides reports and insights on consumer behavior that help our clients make informed decisions and improve their customer experience.

What you'll do

• Support all aspects of research, including partnering with key stakeholders to frame problems, scope, and design research outputs, analyze results, and present findings
• Translate data into actionable business insights that drive business outcomes
• Create presentations and visual outputs
• Drive research innovation and remain updated with new trends across the industry
• Support the development of proposals

What you need

• Research
• PowerPoint
• Excel
• Data analysis
• Market research
• SAS
• BBA

Good to have

• SPSS
• Power BI
• R