Global Service Desk Engineer

About the role

The Global Service Desk IT Engineer is a Level 1 (L1) support role within the company’s Global Service Desk, responsible for providing first-line technical support to 1,500+ end users across multiple regions. Operating in a remote-first, cloud-only environment, this role acts as the first point of contact for all IT support requests.

What you'll do

• Service Desk Support & Operations
• Respond to and resolve Service Desk tickets in line with defined SLAs and priorities
• Provide first-line support for hardware, software, identity, and access-related issues
• Perform effective triage and escalate tickets to L2 teams with clear context and troubleshooting detail
• Communicate clearly and professionally with end users throughout the ticket lifecycle

What you need

• Hardware
• Troubleshooting
• Office 365
• Windows
• Azure
• Any graduate

Good to have

• Intune
• iOS
• Android
• NetSuite
• HubSpot
• PowerShell