Global TA Excellence Lead

About the role

Are You Ready to Make It Happen at Mondelēz International? You manage the in-house operations in the Mondelēz International Digital Services Center to ensure impeccable service delivery that satisfies service level agreements and meets productivity and efficiency targets, emphasizing timely, accurate and complete transaction handling and excellent customer care.

What you'll do

• Manage the employee services community in the service center and onshore in countries and manage the relationships between delivery teams and internal customers
• Excel in this role, you will report on service-center performance and lead reviews with the functional leadership team and key stakeholders
• In addition, you will contribute to global service management agenda and integrate our global scale using simplified and standardized processes and technologies
• As part of this job, you will oversee the employee services center’s annual budget
• As a people leader, you will training employees and lead, coach, motivate, train and inspire direct reports to deliver the employee services agenda

What you need

• Customer service
• Problem solving
• Any graduate