Group Operations Manager - Service Delivery Management

About the role

A Group Operations Manager manages the operational activities across multiple departments or locations, ensuring efficiency, consistency, and alignment with strategic goals. The role involves effective team management, budgets, and resources, focusing on process improvement, performance enhancement, and adherence to quality standards and compliance requirements.

What you'll do

• Develops and implements operational strategies to achieve business objectives, ensuring alignment with the company's overall vision and goals
• Identifies and implements process improvements to enhance efficiency, reduce costs, and improve overall productivity
• Leads and mentors teams, providing coaching, training, and feedback to improve performance, and fosters a positive and collaborative work environment
• Manages budgets, resources, and procurement, ensuring efficient allocation and cost-effectiveness
• Tracks and analyzes key performance indicators (KPIs) to identify areas for improvement and optimize operations

What you need

• Team management
• Process improvement
• Problem solving
• Any graduate

Good to have

• Six Sigma
• ITIL