GTM Technical Solutions Analyst II

About the role

You will serve as a go-to technical resource for customers and colleagues alike - independently diagnosing complex issues, owning resolution end-to-end, and proactively building tools and enablement resources that elevate the performance of the broader support organization. This is a high-impact, high-ownership role for someone who thrives at the intersection of technical depth, customer advocacy, and continuous improvement.

What you'll do

• Technical Expertise & Specialization
• Proactively monitor product releases, beta updates, and internal roadmaps to stay ahead of platform changes and communicate impacts to the support team
• Troubleshoot advanced technical issues including API and integration failures, data quality discrepancies, CRM sync errors
• Customer Support & Resolution
• Independently manage a queue of complex, high-priority support cases from triage through resolution, ensuring timely and accurate outcomes

What you need

• 4–7 yrs of experience
• CRM
• Salesforce
• ETL
• HubSpot
• Sales
• Customer service
• Any graduate

Good to have

• B2B sales
• SQL
• Zendesk
• Customer success