Guest Service Associate - F&B Service

About the role

Welcome the guests by greeting them as per the standards. Any matter which may affect the interests of hotel should be brought to the attention of the Management

What you'll do

• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
• Ensure to attend to guest complaints, requests or inquiries regarding the food and services
• Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Pune to ensure maximum cooperation, productivity, morale and guest service
• Identify optimal, cost effective use of the resources and educate the team on the same
• Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service

What you need

• Guest service
• F&B service
• Food safety
• Communication
• Diploma