Guest Service Associate - F&B Service

About the role

Guest Service Associate - F&B Service at Accor. People Management.

What you'll do

• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
• Ensure to attend to guest complaints, requests or inquiries regarding the food and services
• Establish and maintain seamless co-ordination & co-operation with all departments of Novotel to ensure maximum cooperation, productivity, morale and guest service
• Identify optimal, cost effective use of the resources and educate the team on the same
• Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service

What you need

• F&B service
• Guest service
• Hospitality
• POS
• Food safety
• Communication
• Diploma