Guest Service Associate - Front Office

About the role

We are seeking an enthusiastic and customer-focused Guest Service Associate for our Front Office team in Chennai, India. In this role, you will be the first point of contact for our guests, delivering exceptional service while managing daily front office operations with professionalism and efficiency.

What you'll do

• Greet guests warmly and professionally, providing swift and seamless check-in and check-out experiences
• Maintain detailed records of guest interactions and preferences to enhance personalized service delivery
• Respond proactively to special requests and communicate effectively with other departments to ensure guest satisfaction
• Manage room bookings and maintain accurate reservation records using the property management system
• Monitor and update room status in coordination with the Housekeeping department

What you need

• 0–4 yrs of experience
• Guest service
• Front office
• Hospitality
• Customer service
• PowerPoint
• Communication
• Diploma

Good to have

• Hotel management system