Guest Service Associate - Front Office

Marriott International·Tirupati, Andhra Pradesh

Pay not statedJunior levelFull-time

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About the role

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.

What you'll do

Follow up with guests to ensure their requests or problems have been met to their satisfaction
Receive, record, and relay messages accurately, completely, and legibly
Respond to special requests from guests with unique needs
Communicate VIP arrivals to designated personnel for escort and delivery of amenities
Develop and maintain positive working relationships with others; support team to reach common goals

What you need

Guest service
Front office
Housekeeping
Diploma

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