Guest Service Associate @ ibis Thane

About the role

Attends to credit problems. Performs any other duties as directed by the Guest Service Manager & Assistant Manager. Assists Guest Service Manager & Assistant Manager Guest Services to improve the Guest Service Department. Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.

What you'll do

• Attend and directs daily front office operations and as a one of the team
• Provide efficient, friendly and professional service to all guests
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call your Manager if difficulties arise
• Work together with trust so that colleagues and management meet the goals of the department/Hotel

What you need

• 2–5 yrs of experience
• Guest service
• Front office
• F&B service
• Communication
• Reservations
• BHM