Guest Service Officer- Front Office

About the role

efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as the highest level of personalized service at all times and to report guest complaints or problems to

What you'll do

• Ensure that the guests are offered
• Maintain a high standard of grooming and hygiene at all times, to maintain a
• Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships
• Bring our purpose to life, by using your personal flair and style when interacting with our guests

What you need

• 2–5 yrs of experience
• Guest service
• Front office
• Customer service
• Diploma or BBA

Good to have

• Hospitality