Head CRM

About the role

New Dak Bunglow Rd, Fraser Road Area, Patna, Bihar 800001, India

What you'll do

• Develop and execute customer relations strategies, policies, and procedures to ensure exceptional customer experiences throughout the customer journey
• Lead and manage a team of customer relations professionals, providing guidance, coaching, and support to achieve departmental goals
• Collaborate with cross-functional teams, including Sales, Marketing, and O&M, to align customer relations efforts with overall business objectives
• Establish and maintain a customer-centric culture within the organization, promoting a customer first mindset across all departments
• Develop and implement customer feedback mechanisms to gather insights, assess satisfaction levels, and identify areas for improvement

What you need

• 12–15 yrs of experience
• CRM
• Public relations
• Communication
• Sales
• Upselling
• Cross-selling
• BMM or BBA or MBA

What you get

• ₹20 L a year