Head of Enablement

About the role

IG Group is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.

What you'll do

• Lead and develop the Enablement function
• Line manage the Head of Workforce Management, the Training and Knowledge Manager and the Quality Assurance Lead, set clear priorities and performance standards
• Own a single Enablement strategy and roadmap aligned to the CX operating model
• Balance immediate efficiency gains with longer-term optimisation, and identify where automation
• Be accountable for Workforce Management across all regions and time zones: forecasting, long-term capacity and headcount planning

What you need

• 10–15 yrs of experience
• Reporting
• Customer service
• Process improvement
• Data analysis
• Root cause analysis
• Any graduate