Head of Ops and Delivery

About the role

A customer signs because we promise a result. You run the team that delivers it. You lead Onboarding, Customer Success and Customer Support. Our support team serves the brands using Richpanel. Start by doing each job yourself. Learn what good work takes before deciding who to hire. Map the skills, assess the team and close the gaps. Hire people, train them on real work and verify they can perform independently.

What you'll do

• Customers get the results we promised as we grow
• Customers reach the promised result
• Run migration, policy setup, AI configuration, testing and customer training
• Give each new customer a named owner through launch and hypercare
• Inspect conversations and actual actions. Verify the result before calling work complete

What you need

• Customer service
• Customer success
• Any graduate

What you get

• ₹60 L–₹80 L a year