Team Lead - Ingest

About the role

The Team Lead is responsible for managing a team of operators who perform technical QC and ingest content into Deluxe platforms including but not limited to - Deluxe One and Deluxe NMS. The aim is to ensure that the content follows best in business standards by employing the most thorough & sophisticated quality testing program.

What you'll do

• Daily scheduling and ensuring all operators in the shift are adequately utilized
• Set priorities according to the daily work schedules and delivery SLA
• Analyze weekly forecast and progress reports of team and raise any concerns to manager
• Analyzing monthly delivery metrics and advising manager on performance and other issues
• Responsible to maintain and present team metrics and monthly quality performance at individual and team level

What you need

• Excel
• MS Office
• SOP writing
• Reporting
• Root cause analysis
• Performance management
• Any graduate

Good to have

• Linux
• Learning and development