Helpdesk Associate (IT Support)

About the role

We are seeking a proactive and customer-focused Helpdesk Associate to provide first-level technical support to end users. The ideal candidate will be responsible for handling helpdesk tickets, troubleshooting technical issues, and managing user accounts within the organization. This role requires strong communication skills, technical expertise, and a commitment to delivering high-quality support.

What you'll do

• Provide first-level support by handling and resolving helpdesk tickets within defined SLAs
• Troubleshoot and resolve issues related to Windows 11 , software applications, and system access
• Install, configure, and maintain software applications on user systems
• Diagnose and resolve VPN connectivity issues
• Provide support for Microsoft Office applications (Outlook, Teams, Word, Excel, etc.)

What you need

• 2–4 yrs of experience
• Troubleshooting
• Windows
• Office 365
• MS Office
• Any graduate

Good to have

• Active Directory
• ITIL
• Networking
• Azure