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Helpdesk Senior Manager - People Manager

NTT Data·Noida

Pay not stated8–10 yrsFull-time
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About the role

Helpdesk Senior Manager - People Manager at NTT Data. In these roles you will be responsible for.

What you'll do

  • Responsible for SLA’s & KPI’s
  • Responsible for customer/stakeholder relationship management
  • Analyze the problem with the team and counterparts and suggest a solution
  • Responsible for Service Improvement plans and Continuous improvement plans
  • Responsible for Cost Savings and Productivity Improvement initiatives

What you need

  • 8–10 yrs of experience
  • Excel
  • PowerPoint
  • Any graduate

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