Lead Operations & Payroll Manager

About the role

The Lead Operations & Payroll Manager provides strategic and operational leadership for global People Operations and payroll services. The role is accountable for governance, service performance, compliance, risk management and continuous improvement across retained People teams, managed service providers, payroll vendors and other external partners.

What you'll do

• The role translates People Operations and Payroll strategy into effective global operating models, governance frameworks, delivery priorities and clear accountabilities
• It provides senior oversight of AskHR, retained HR service desks, outsourced operations and end-to-end payroll delivery, ensuring service quality, SLA performance
• It also leads supplier, commercial and financial governance, including contract management, vendor performance, purchase orders, invoice validation, budgets
• It owns operational performance reporting, dashboards, executive insights, audit and assurance activities, using data and root-cause analysis to identify risks
• It also ensures robust documentation, business continuity, data protection and regulatory compliance across regions

What you need

• Payroll
• HR operations
• Statutory compliance
• Talent management
• Root cause analysis
• SOP writing
• Any graduate

Good to have

• Six Sigma
• Lean
• HRMS
• SAP
• Data visualisation
• SuccessFactors