Hiring For Customer Service Manager In Mumbai

About the role

The Customer Service Manager will be responsible for overseeing and improving customer support operations to enhance customer satisfaction, loyalty, and retention. This role involves managing a team of customer service representatives, optimizing service processes, handling escalations, and ensuring seamless customer interactions across multiple channels, including chat, email, and phone support.

What you'll do

• Develop and implement customer service strategies to enhance the overall customer experience
• Oversee daily customer support operations, ensuring timely and effective resolution of customer inquiries and complaints
• Monitor and improve customer service processes across all communication channels (email, chat, phone, and social media)
• Manage order-related issues, returns, refunds, and cancellations efficiently
• Collaborate with logistics and fulfilment teams to resolve delivery-related concerns

What you need

• 5–9 yrs of experience
• Customer service
• CRM
• Escalation handling
• Communication
• BBA