Hiring For Zonal Manager - Customer Service – Mumbai

About the role

As the Zonal Manager for Customer Service in HVAC Services, you will be responsible for overseeing the customer service operations within your designated zone. Your primary focus will be on ensuring the highest levels of customer satisfaction by managing service delivery, resolving issues, and driving continuous improvement initiatives.

What you'll do

• Lead and supervise the customer service team within your designated zone, ensuring adherence to service standards and protocols
• Establish and maintain effective communication channels with customers to address inquiries, concerns, and feedback promptly
• Monitor service performance metrics, analyze trends, and implement corrective actions to enhance service quality and customer satisfaction
• Provide technical expertise and guidance to resolve complex service issues related to HVAC projects, ensuring timely resolution and minimal disruption to customers
• Coordinate with service technicians, engineers, and third-party vendors to expedite problem resolution and ensure service delivery meets contractual obligations

What you need

• 5–9 yrs of experience
• Customer service
• CRM
• HVAC
• MS Office
• SOP writing
• Communication
• ITI or Diploma or B.Tech or B.E.

Good to have

• Root cause analysis
• Employee engagement