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: HR Helpdesk Team Lead | Bangalore & Mumbai | 6–12 Years Experience

Gratitude·Mumbai

Pay not stated6–12 yrsFull-time
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About the role

JOB REQUIREMENTS• 6–10 years of overall experience in International Voice Process – Mandatory• Minimum 2 years of Team handling and stakeholder management experience - Mandatory• Experience in US voice process – Mandatory• Prior experience in HR Helpdesk / HR Operations support• Hands-on experience in managing Tier 1 HR queries (Policies, Employee Data, Payroll, Benefits, T&A, L&D)• Experience working with HR case/workflow management tools such as ServiceNow, Remedy• Working knowledge of HR…

What you need

  • 6–12 yrs of experience
  • HR operations
  • Learning and development
  • HRMS
  • Talent management
  • Performance management
  • Voice process
  • Any graduate

Good to have

  • MIS reporting
  • ServiceNow
  • SOP writing
  • Ticketing tools
  • Data privacy
  • Workday

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