HR Helpdesk Team Lead

Gratitude·Mumbai

Pay not stated6–10 yrsFull-time

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About the role

MANDATORY SKILLS & CAPABILITIES* International Voice Support & Professional Communication.* People Management & Team Leadership Capability (Staffing, Engagement, Succession).* Quality Assurance, SLA Adherence & Compliance Management.* Customer Service & Stakeholder Relationship Management.* MIS Reporting, Data Analysis & Business Presentation Skills (Excel, PPT).* Application Knowledge (ServiceNow / Workday / Avaya) & Data Privacy.* Time Management, Productivity & Shift Readiness (24×7).Note:PAN…

What you need

6–10 yrs of experience
HR operations
Learning and development
HRMS
Talent management
Performance management
Voice process
Any graduate

Good to have

MIS reporting
Data privacy
ServiceNow
SOP writing
Ticketing tools
PowerPoint

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