HR Operations & Admin Senior Specialist

About the role

We are seeking an experienced HR Operations & Admin Senior Specialist with 9-12 years of relevant experience to support and enhance global Hire-to-Retire (H2R) processes within a Global HR Shared Services environment. Play a key role in driving operational governance, service excellence, and continuous improvement across Global HR Shared Services operations.

What you'll do

• Act as a senior subject matter expert (SME) and escalation point for complex global HR operations and employee lifecycle matters
• Drive operational excellence, service quality, process consistency, and adherence to agreed service standards across shared services
• Partner with HR leadership and key stakeholders to translate business requirements into practical service delivery improvements
• Ensure accurate and timely execution of employee lifecycle transactions across supported countries, in line with defined SLAs and controls
• Ensure compliance with global and local HR policies, procedures, data privacy requirements, and applicable regulatory standards

What you need

• 9–12 yrs of experience
• HR operations
• SuccessFactors
• Excel
• Power BI
• SAP
• Data privacy
• MBA

Good to have

• ServiceNow
• Root cause analysis
• SOP writing