HR Services Associate - IND

About the role

As an HR Services Associate, you will be a key member of the HR Services Hub, responsible for delivering enterprise-wide support across a range of HR inquiries, data changes, and reporting needs. You’ll play a critical role in ensuring consistent, high-quality service delivery by following well-defined processes while also identifying opportunities for improvement.

What you'll do

• Support the management of all HR data change processes, ensuring accuracy and efficiency while driving improvements in workflows and promoting self-service adoption
• Utilize ServiceNow to manage employee inquiries, resolve Tier 1 cases, and escalate complex issues to appropriate subject matter experts
• Respond to Tier 2 inquiries within your area of expertise, providing thoughtful and timely support to employees and managers
• Support global business travel and visa processes, including preparing support letters, advising on travel requirements, and coordinating with third-party vendors
• Monitor immigration and business travel cases, maintain case trackers and dashboards, and support compliance activities such as work permit and visa expiry reporting

What you need

• 2–5 yrs of experience
• Recruitment
• HRMS
• ServiceNow
• SuccessFactors
• Workday
• Onboarding
• Diploma or BBA

Good to have

• HR operations