HR Shared Services Support IC2

About the role

Within People Operations , the Senior Human Resources Service Advisor delivers high-quality transactions and assisted support across the Offboarding service line, ensuring every interaction reflects Microsoft’s commitment to customer obsession, accuracy, and continuous improvement.

What you'll do

• Perform Human Resources Shared Services transactions and assisted support for the Employee life cycle processes within the region
• Deliver monthly service performance at or above target key performance indicators, including Net Satisfaction, Dissatisfaction, Time to Respond
• Lead content reviews of desktop procedures and knowledge base articles, keeping documentation current and optimised for Copilot to improve accuracy for front-line…
• Act as a checker in key processes to ensure data accuracy, privacy, and process compliance
• Collaborate with your manager, payroll teams, vendors, Human Resources partners, and peer service lines to resolve issues and deliver consistent employee experiences

What you need

• 4–7 yrs of experience
• Onboarding
• Payroll
• Microsoft Dynamics
• Office 365
• BBA or MBA

Good to have

• Data privacy