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HRIS Analyst

Canpack·Pune

Pay not stated2–3 yrsContract

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About the role

This temporary role is responsible for Tier 1 ticket handling (Ivanti and Workday “Request” tickets), reporting, audits, Workday security troubleshooting, global support activities, and extensive process documentation. This position requires proven experience supporting multiple countries and a high level of Workday Security knowledge.

What you'll do

  • HRIS Support & Ticket Management
  • Serve as the first point of contact for: o Ivanti HRIS tickets o Workday “Request” tickets
  • Provide Tier 1 support for Workday and Workforce (navigation, data entry, troubleshooting)
  • Triage and escalate complex issues based on established HRIS processes
  • Support end-users across multiple regions and time zones within a global HR operating model

What you need

  • 2–3 yrs of experience
  • HRMS
  • HR operations
  • Workday
  • SOP writing
  • Test cases
  • Any graduate

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