Human Resources Coach I

About the role

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

What you'll do

• Serves as initial point of contact for customers by receiving incoming requests via multiple methods for human resource related information
• Verifies each request for completeness based on agreed SLAs, tracking and documenting requests and resolving requests through various communication methods
• Resolves customer requests by use of knowledge, FAQ database, scripts, tools, computer systems and necessary resources
• Reviews and research and follow up requests identifying complex or problematic requests and directing appropriate issues to appropriate HR groups i.e. In-Country/BU HR…
• Meets established quality and volume goals (SLAs) by gathering complete information, providing accurate information, entering accurate data into required systems

What you need

• 2–5 yrs of experience
• MS Office
• Excel
• Workday
• ServiceNow
• PowerPoint
• Any graduate

Good to have

• HR operations
• Power BI