HYD|CX|TS|3-Apr-26

About the role

Technical provides post-sale technical customer service to business or end-consumer customers via phone, online chat, or text including: Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.)

What you'll do

• Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting
• Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools
• Recommending alternative products or services (e.g., warranties) as part of customer issue resolution

What you need

• Customer service
• Any graduate