IJP Jul'26: Customer Support: India Team Leader, Business Services

About the role

We are seeking a dynamic Team Lead to join our expanding team. This position requires a strategic approach to achieving daily operational targets aligned with overall business objectives.

What you'll do

• Monitor team productivity and shrinkage, while fostering motivation and engagement across team members
• Act as the point of contact for US Stakeholders and internal teams
• Actively listen to team feedback and proactively resolve operational challenges, including query resolutions and clarification of doubts
• Continually enhance daily processing efficiency and accuracy to support operational excellence
• Cultivate strong, collaborative relationships within the team to strengthen performance and communication

What you need

• Customer service
• Performance management
• PowerPoint
• Communication
• Any graduate

Good to have

• Power BI