IN Manager IN Manager Contact Centre Transformation GCC Advisory Bangalore GCC Advisory Bangalore

About the role

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world.

What you'll do

• Lead the design and architecture of end-to-end contact centre transformation solutions
• Build and optimize Voice Bots, Chatbots, Email Bots, multilingual conversational AI solutions
• Architect Gen AI-powered Knowledge Bases (RAG) , Agent Assist frameworks , and Auto Quality Audit systems
• Drive transformation projects using Genesys, Avaya, Amazon Connect, Google CCAI, Azure Cognitive Services, AWS Lex, Kore.ai, Yellow.ai
• Integrate solutions with IVR systems, CRM platforms, ticketing modules, and backend APIs

What you need

• 4–8 yrs of experience
• CRM
• RPA
• Business analysis
• Performance management
• C++
• Zendesk
• MBA or MCA or B.Tech or B.E. or M.Tech

Good to have

• AWS
• Azure
• GCP
• Microservices
• Node.js
• CI/CD