Incident Manager

About the role

Why should you choose us? Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security.

What you'll do

• Agentic AI Supervision & Incident Command: Serve as the lead incident commander
• You are responsible for the "Human-in-the-loop" (HITL) oversight of these agents, ensuring they operate within safety guardrails
• Validate AI-generated root cause analysis (RCA) and approve autonomous remediation actions
• Ensure that AI models continuously ingest network telemetry and incident data to generate, update, and refine autonomous resolution articles
• Use AI-driven observability to detect anomalies before they impact the end customer, proactively triggering agentic workflows to mitigate service degradation

What you need

• 7–13 yrs of experience
• Kubernetes
• Machine learning
• ITIL
• Telecom
• Root cause analysis
• Any graduate

Good to have

• Python
• Kaizen