India Senior Analyst, Application Support

About the role

This senior level analyst position is responsible for the configuration and support of software application systems within the People Organization. As part of the HR Technology team, this role provides complex analytical and consultative support delivering HR processes. Generally, provides technical input for Digital/vendor support.

What you'll do

• Perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned
• Reviews open cases/issues and troubleshoots or assigns to other tech team members for resolution. Coordinates with vendor regarding required support by opening tickets
• Mentors other team members and is recognized as an expert
• Consults on requested configuration changes, partnering with the team to determine best options for design decisions based on documented requirements
• Documents final specs and configures application

What you need

• Diploma