Information Technology Manager

About the role

We are seeking an experienced and relationship-oriented Information Technology Manager to lead day-to-day IT operations for our India Delivery Center in Hyderabad. This role is responsible for ensuring reliable, secure, and effective technology services while maintaining strong operational alignment between our U.S. and India IT organizations.

What you'll do

• IT Operations & Service Delivery
• Lead day-to-day IT operations for the Hyderabad Delivery Center, ensuring technology services are reliable, secure, responsive, and aligned with business needs
• Oversee local IT infrastructure, end-user technology, workplace technology, network connectivity, conferencing and collaboration capabilities
• Ensure incidents, service requests, and operational issues are addressed in accordance with established service levels and escalation procedures
• Coordinate response to significant technology incidents affecting India operations and ensure appropriate communication with business stakeholders and U.S.-based IT…

What you need

• 8–14 yrs of experience
• IAM
• Root cause analysis
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ITIL
• Operational risk