Intake Clinical Counsellor

About the role

To provide high-quality professional counselling, "in-the-moment" support, and intake services. Serves as the central point for clinical triage and scheduling for Lyra service users.

What you'll do

• Helpline & Crisis Management
• Provide immediate "in-the-moment" clinical support to callers in distress, utilizing psychological first aid and stabilization techniques
• Manage emergency interventions and coordinate with local emergency services or internal senior clinical leads when high-risk situations are identified
• Clinical Intake & Triage
• Conduct detailed clinical intake interviews to assess the user’s presenting concerns, history, and level of psychological distress

What you need

• 0–4 yrs of experience
• Chat support
• Clinical research
• Any graduate

Good to have

• CRM