Intern - Ocean Dispute Resolution

About the role

As an intern, you will work alongside experienced professionals to understand how dispute resolution contributes to customer satisfaction, operational efficiency, and business performance.

What you'll do

• Support the Ocean Disputes team in reviewing, tracking, and resolving customer disputes in line with global processes and standard operating procedures
• Assist in maintaining dispute records, documentation, and case updates across internal systems
• Analyze dispute trends and identify opportunities for process improvements and waste reduction
• Support the team in achieving service delivery targets through timely and accurate execution of assigned tasks
• Collaborate with stakeholders across functions to understand dispute root causes and preventive actions

What you need

• Customer service
• PowerPoint
• Problem solving
• SOP writing
• Lean manufacturing
• MBA or B.Com or BBA or M.Com