Internal Title : Field Technical Support Associate 1 : External Title : Desktop Support Engineer L1

About the role

The role ensures quality services, analyzes IT issues, maintains documentation, and provides site support. The role also acquires skills, adheres to guidelines, supports plans, and performs assigned tasks while maintaining confidentiality.

What you'll do

• Engages in interactions with customers in adherence to established procedures
• Conducts installations, reinstallations, maintenance, and repairs on customer equipment, following industry standards and best practices
• Delivers standardized services that meet established quality benchmarks
• Leverages data from reliable sources to ensure precise alignment with customer product requirements
• Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking

What you need

• 0–2 yrs of experience
• Networking
• Preventive maintenance
• Chemistry
• Diploma or Class 12