IP Telephony Voice and Video(ZoomCisco)

About the role

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders. Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

What you'll do

• Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams
• Handling escalated tickets from L1 & L2 team for higher priority issues
• Configure, troubleshoot, and maintain VOIP phone service utilizing: -
• Configure, troubleshoot, and maintain Call center functionality utilizing: -
• Configure, troubleshoot, and maintain Video Collaboration systems utilizing:-

What you need

• 5–8 yrs of experience
• Communication
• Escalation handling
• Root cause analysis
• SOP writing
• Any graduate