IT Agent

About the role

Power the Future with us! By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. **This position will require night and weekend shifts.**

What you'll do

• Serve as the first point of contact for customers seeking technical assistance
• Perform troubleshooting and provide the best solution based on the issue and details provided by customers
• Install and setup end-user's workstation environment
• Follow-up and update customer status and information
• Identify and suggest possible improvements on internal procedures

What you need

• 4–7 yrs of experience
• Ticketing tools
• MS Office
• Active Directory
• Office 365
• Problem solving
• Any graduate

Good to have

• CCNA