IT Customer Care Executive (Apprenticeship)

About the role

Researching and troubleshooting technical issues aligns with the technical support aspect of the role. Asking targeted questions reflects the analytical approach needed to identify the root cause quickly. Collaborating with internal teams for escalation addresses the need for teamwork in resolving complex issues.

What you'll do

• Responding to customer queries via voice calls ensures direct communication, essential for a voice process role
• Researching and troubleshooting technical issues aligns with the technical support aspect of the role
• Collaborating with internal teams for escalation addresses the need for teamwork in resolving complex issues
• Building positive relationships focuses on ensuring client satisfaction, which is crucial for both technical and customer support roles

What you need

• Customer service
• Voice process
• Customer handling
• Communication
• Class 10

What you get

• ₹8.2k–₹15k a month