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IT Help Desk Engineer

SafeAeon·Mohali, Chandigarh

Pay not statedJunior levelFull-time

Read from the company's own careers page; you apply on their site.

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About the role

IT Help Desk Engineer | Sophos Firewall & MDR Support

What you'll do

  • Provide IT Help Desk and technical support to the customer's IT environment
  • Manage and administer Sophos Firewalls, including firewall rules, policies, VPNs and configurations
  • Monitor Sophos Firewall alerts, notifications and security events
  • Liaise between Sophos MDR, the customer's internal IT team and relevant stakeholders
  • Ensure timely communication and escalation of MDR alerts and security incidents for appropriate response

What you need

  • Active Directory
  • Firewalls
  • Windows Server
  • Networking
  • ERP
  • EDR
  • Any graduate

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