IT Incident Management Analyst II

About the role

Analyze and report IT incident trend data to identify and eliminate root causes, initiate action to fix potential interruptions to service identified during proactive analysis, produce report to demonstrate where repeat incidents are occurring across the organization, diagnose whether new incidents are related to known errors or existing problems.

What you'll do

• Manage IT problem investigations from start to finish by facilitating root cause investigations and managing the implementation of corrective and preventative measures
• Analyze and report IT incident trend data to identify and eliminate root causes
• Provide process improvements and efficiencies aimed at minimizing operational risk and improving overall service quality

What you need

• 1–2 yrs of experience
• Operational risk
• Any graduate