IT Infrastructure Operations Engineer I

About the role

We are seeking a dedicated IT Infrastructure Operations Engineer to join our 24x7 global support team. This entry-level position serves as the first line of support for server and network infrastructure, handling initial triage, basic troubleshooting, and escalation of incidents. The ideal candidate will have foundational knowledge of enterprise IT infrastructure, strong communication skills, and a passion for learning.

What you'll do

• Monitor server and network infrastructure health using established monitoring tools and dashboards, identifying alerts and anomalies requiring attention
• Provide first-level response to service tickets within the organization's ticketing system, ensuring 2-hour initial response SLA compliance for all incoming requests
• Perform basic troubleshooting of Dell PowerEdge server hardware issues using iDRAC interfaces, RAID, escalating complex problems to L2 support with detailed documentation
• Execute routine health checks on Cisco routers and switches, documenting status and flagging any deviations from normal operating parameters
• Follow standardized runbooks and operational procedures for common infrastructure issues, ensuring consistent resolution approaches across the team

What you need

• 2–5 yrs of experience
• Hardware
• TCP/IP
• Windows Server
• Networking
• Linux
• iOS
• B.Sc or B.Tech or B.E. or BCA

Good to have

• CCNA
• Ansible
• Python
• Ticketing tools
• Incident response