IT Service Desk Manager, India & APAC

About the role

Mobility Global is a newly independent technology company building a Digital Experience organization where India will play a central role. The Service Desk Manager is the senior end-user technology leader for our Gurgaon hub and the people leader for onsite L2 and L3 support staff across multiple APAC locations.

What you'll do

• Lead, coach, and develop L2 and L3 onsite support staff across multiple offices — performance management, scheduling, retention, and career growth
• Run day-to-day service desk operations for Gurgaon and partner offices: incident response, request fulfilment, escalations, on-call rotation
• Drive a single, consistent support experience with Global Service Desk leadership — shared queues, standard runbooks, warm handoffs across time zones
• Partner with Talent Acquisition on requisitions, technical screening, and final hiring decisions
• Build a pipeline that scales with the business

What you need

• 7–10 yrs of experience
• Office 365
• Intune
• ServiceNow
• Windows
• iOS
• JIRA
• MBA or BCA or MCA or B.Tech or B.E. or B.Sc or M.Tech

Good to have

• ITIL
• Performance management
• Incident response