IT Service Owner - EY Global Delivery Services

About the role

As part of the Identity and Access Management (IAM) organization, the Directory Enablement Service Owner will be responsible for managing the IT Service Management (ITSM) lifecycle of Directory Services supporting the firm’s global identity infrastructure.

What you'll do

• Join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative
• Own the end-to-end ITSM governance of the Directory Services portfolio
• Maintain the Service Definition, Service Catalogue entries and Service Offerings for Directory Services
• Ensure service documentation remains accurate, current and aligned with organizational standards
• Define and maintain service KPIs, operational measures and service health indicators

What you need

• 9–12 yrs of experience
• Stakeholder management
• IAM
• ITIL
• Project management
• Active Directory
• Process improvement
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Six Sigma
• Lean manufacturing
• SAP
• Google Analytics